SBSH publish updated and improved LABSS Dispute Resolution Process forms and guidance notes

The LABSS Dispute Resolution Process (DRP) is a customer complaint mechanism that is embedded in the Performance Framework under which all local authority building standards services must act. The DRP is a facility open to an applicant where they disagree with a technical, procedural or regulatory interpretation that a local authority verifier is adopting in the consideration of a building warrant submission, building project or proposed development through a preliminary enquiry.

An applicant should submit any DRP application to the relevant Local Authority verifier directly.

Full information on the LABSS Dispute Resolution Process can be found here.

Links to updated forms and guidance notes for the process can be found here.