The Dispute Resolution Process
This page contains links to forms and documents for the use of applicants seeking a review of a technical, procedural or regulatory interpretation that a local authority verifier is adopting in the consideration of a building warrant submission, building project or proposed development through a preliminary enquiry.
The Dispute Resolution Process (DRP) is a customer complaint mechanism that is embedded in the Performance Framework under which all local authority building standards services must act.
The DRP or similar technical reviews often yield valuable insights, trends, or interpretations from BSD’s technical authors that can inform future decisions, however for fairness and accuracy, each DRP case is considered on its own merits.
- Please follow this link to access the LABSS Dispute Resolution Enquiry Submission Form
- Please follow this link to access guidance notes on the Dispute Resolution Process
- Please follow this link to access the Dispute Resolution Process flowchart
During the Dispute Resolution Process a verifier may be required to undertake a consultation with other relevant parties. This could include where a determination of guidance standards, or alternative approach, is to be considered. The following form is for the use of verifiers only: