The Dispute Resolution Process
This page contains links to forms and documents for the use of applicants seeking a review of a technical, procedural or regulatory interpretation that a local authority verifier is adopting in the consideration of a building warrant submission, building project or proposed development through a preliminary enquiry.
The Dispute Resolution Process (DRP) is a customer complaint mechanism that is embedded in the Performance Framework under which all local authority building standards services must act.
- Please follow this link to access the Dispute Resolution Process Enquiry Submission Form 2025
- Please follow this link to access guidance notes on the Dispute Resolution Process
- Please follow this link to access the Dispute Resolution Process flowchart
During the Dispute Resolution Process a verifier may be required to undertake a consultation with other relevant parties. This could include where a determination of guidance standards, or alternative approach, is to be considered. The following form is for the use of verifiers only:
- Verifiers, please use this link to access the Dispute Resolution Process consultation form (Annex B)